Available for work

Hi, I'm Ali Hesham

Web Developer
IT Specialist

Specializing in PC maintenance, troubleshooting, and web development. I bridge the gap between hardware reliability and software innovation.

Ali Hesham
Expert in
Hardware
Focus on
Web

About Me

Get to know me better

Reliable & Problem-Solving Focused Technician

I am a dedicated Computer Maintenance Technician with a strong foundation in technical support and web development basics. My expertise covers PC/laptop repairs, peripherals setup, hardware diagnostics, and help desk support.

I combine technical know-how with a passion for learning new technologies. Whether it's troubleshooting a complex hardware issue or building a responsive web interface, I approach every challenge with attention to detail and a commitment to excellence.

Experience
PC Maintenance & Support
Location
Cairo, Egypt
Availability
Open to Opportunities

“Technology is best when it brings people together and solves real-world problems.”

Technical Skills

My technical proficiency and areas of expertise

Operating Systems

Microsoft Windows

Hardware

PC Maintenance Laptop Repairs Peripherals Setup Networking Equipment

Troubleshooting

PC Troubleshooting Diagnostics

Installation/Deployment

Hardware/Software Installation Computer Imaging Deployment

Data

Data Recovery Backups

Support

Help Desk Support

Programming

HTML CSS JavaScript

Virtualization

VMware

Software Tools

Microsoft Excel Google Drive PowerPoint Access

Work Experience

My professional journey so far

December 2022 – February 2023

IT Specialist

FAGNOON New Cairo City
  • Managed daily IT operations and troubleshooting.
  • Maintained hardware and peripheral devices.
  • Provided technical support to staff.
December 2021 – August 2022

Technical Support

Al Zahraa for Steel and Metals Cairo
  • Handled system installations and updates.
  • Performed regular data backups and recovery tasks.
  • Resolved network connectivity issues.
January 2019 – October 2020

Maintenance Technician

FARMAWE Cairo
  • Diagnosed and repaired PC and laptop hardware.
  • Set up new workstations for employees.
  • Managed software deployment and imaging.

Projects

Showcase of my technical work

PC Maintenance & Diagnostics Toolkit

A comprehensive documentation and checklist system for standardized PC troubleshooting and maintenance procedures.

Documentation Process Design SOP

Help Desk Ticketing Workflow

Designed a structured workflow for handling support tickets to ensure timely resolution and tracking.

Process Excel Support Tools

Computer Imaging & Deployment Setup

Automated deployment procedure for setting up new workstations with standard software images.

Imaging Tools Windows Deployment Scripting

Personal Portfolio Website

A responsive personal portfolio website showcasing professional skills and experience.

HTML CSS JavaScript

Education

Academic background and qualifications

2021 – Present

CIS University

Dual Major in Computer Science and Business Administration (4rd Year)

April 2019 – October 2021

Al-Amiriya Experimental Center

High School Diploma

Get In Touch

Have a project or question? I'd love to hear from you.

Contact Information

Feel free to reach out for collaborations, job opportunities, or just a friendly chat about technology.

Location
Cairo, Egypt 11715