Operating Systems
Microsoft Windows
macOS
Available for work
Hi, I'm Ali Hesham
Web Developer
IT Specialist
Specializing in PC maintenance, troubleshooting, and web development. I bridge the gap between hardware reliability and software innovation.
Expert in
Hardware
Focus on
Web
About Me
Get to know me better
Reliable & Problem-Solving Focused Technician
I am a dedicated Computer Maintenance Technician with a strong foundation in technical support and web development basics. My expertise covers PC/laptop repairs, peripherals setup, hardware diagnostics, and help desk support.
I combine technical know-how with a passion for learning new technologies. Whether it's troubleshooting a complex hardware issue or building a responsive web interface, I approach every challenge with attention to detail and a commitment to excellence.
Experience
PC Maintenance & Support
Location
Cairo, Egypt
Availability
Open to Opportunities
“Technology is best when it brings people together and solves real-world problems.”
Technical Skills
My technical proficiency and areas of expertise
Hardware
PC Maintenance
Laptop Repairs
Peripherals Setup
Networking Equipment
Troubleshooting
PC Troubleshooting
Diagnostics
Installation/Deployment
Hardware/Software Installation
Computer Imaging
Deployment
Data
Data Recovery
Backups
Support
Help Desk Support
Programming
HTML
CSS
JavaScript
Virtualization
VMware
Software Tools
Microsoft Excel
Google Drive
PowerPoint
Access
Work Experience
My professional journey so far
December 2022 – February 2023
IT Specialist
- Managed daily IT operations and troubleshooting.
- Maintained hardware and peripheral devices.
- Provided technical support to staff.
December 2021 – August 2022
Technical Support
- Handled system installations and updates.
- Performed regular data backups and recovery tasks.
- Resolved network connectivity issues.
January 2019 – October 2020
Maintenance Technician
- Diagnosed and repaired PC and laptop hardware.
- Set up new workstations for employees.
- Managed software deployment and imaging.
Projects
Showcase of my technical work
PC Maintenance & Diagnostics Toolkit
A comprehensive documentation and checklist system for standardized PC troubleshooting and maintenance procedures.
Documentation
Process Design
SOP
Help Desk Ticketing Workflow
Designed a structured workflow for handling support tickets to ensure timely resolution and tracking.
Process
Excel
Support Tools
Computer Imaging & Deployment Setup
Automated deployment procedure for setting up new workstations with standard software images.
Imaging Tools
Windows Deployment
Scripting
Education
Academic background and qualifications
2021 – Present
CIS University
Dual Major in Computer Science and Business Administration (4rd Year)
April 2019 – October 2021
Al-Amiriya Experimental Center
High School Diploma
Get In Touch
Have a project or question? I'd love to hear from you.
Contact Information
Feel free to reach out for collaborations, job opportunities, or just a friendly chat about technology.